Helpdesk
Our helpdesk process has been engineered over 5 years and supplies our clients with the human touch to IT issue and service management. Our Helpdesk staff work 9-5 and can remotely support clients instantly. This service comes as standard to our IT Support packages or any products you use which are owned by 3G Vision but we also supply this as a stand alone service to help companies with their own IT Support to manage and track cases and booster up the teams with instant remote support. Please see below how our helpdesk offering works:
- Full Web Help Desk Application for users / managers / support staff (We also sell this as an end user product please contact for details)
- Instant remote support for over 70% of your issues / changes
- Case management SLA / Escalation / User communication
- Use your own number / email and helpdesk will answer in your name not ours
- Management of issue throughout the lifecycle
- Can be call logging only if required
- Can be connected to a full CRM module for enhanced requirements
- UK Only operatives no off shore outsourcing
